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KISSmuseum

Returns & Refund Policy

Returns & Refunds Policy

Last Updated: [September 2026]

We want you to be happy with your purchase. Because many of the items we sell are collectibles, vintage, rare, used, or otherwise unique, we understand that questions can sometimes arise after an order is placed. The following policy explains our standard practices for returns, refunds, exchanges, and damaged or incorrect items.

1. Returns

We accept returns within 30 days of delivery unless an item is specifically identified as Final Sale or otherwise excluded from returns.

To be eligible for a return:

  • The item must be returned within the applicable return period.
  • The item must be in the same condition in which it was received.
  • Collectibles should include any original packaging, accessories, inserts, certificates, or other components that were included with the purchase.
  • The item must not have been altered, modified, damaged, or intentionally misused after delivery.

Because condition can significantly affect the value of collectibles, returned items may be inspected before a refund is issued.

*PLEASE NOTE* The USPS does not support return labels for international orders. This means anyone outside the United States who wishes to return an item is responsible for paying the postage fees and completing all necessary customs forms.

Items That May Not Be Returnable

Certain items may be designated as Final Sale and will not be eligible for return except when they arrive damaged, defective, or materially different from their listing description.

Examples may include:

  • Clearance or deeply discounted items
  • Items specifically marked "Final Sale"
  • Items whose condition has been altered after delivery

Any return restrictions will be clearly identified on the product listing whenever possible.

2. Requesting a Return

To request a return, please contact us with:

  • Your order number
  • The item you would like to return
  • The reason for the return
  • Photos of the item when appropriate

Please do not send an item back before receiving return instructions. Unauthorized returns may be delayed or may not be accepted.

*PLEASE NOTE* The USPS does not support return labels for international orders. This means anyone outside the United States who wishes to return an item is responsible for paying the postage fees and completing all necessary customs forms.

3. Return Shipping

For returns due to customer preference, ordering the wrong item, or simply changing your mind, the customer is generally responsible for return shipping costs.

If an item was sent incorrectly, arrived damaged, or was materially different from its listing description, please contact us before returning it. We will work with you to resolve the issue and, when appropriate, cover reasonable return shipping costs.

We recommend using a tracked shipping service when returning higher-value items. We are not responsible for items lost or damaged while being returned to us.

*PLEASE NOTE* The USPS does not support return labels for international orders. This means anyone outside the United States who wishes to return an item is responsible for paying the postage fees and completing all necessary customs forms.

4. Refunds

Once we receive and inspect a returned item, we will notify you whether the return has been approved.

Approved refunds will generally be issued to the original payment method.

Refunds are typically processed within 3 business days after the return has been received and approved. Your bank or payment provider may require additional time to post the refund to your account.

Unless otherwise stated, original shipping charges are generally non-refundable.

If a returned item does not meet the conditions of this policy, we may contact you regarding the issue before processing the refund.

5. Damaged Items

We package orders carefully, but damage can occur during shipping.

If your order arrives damaged, please contact us as soon as possible—preferably within 48 of delivery—and provide:

  • Your order number
  • A description of the damage
  • Clear photographs of the item
  • Photographs of the packaging, including any visible shipping damage

Please keep the original packaging until the issue has been resolved, as it may be needed for a shipping claim.

Depending on the circumstances, we may offer a replacement, partial refund, full refund, or another appropriate resolution.

6. Incorrect or Missing Items

If you receive an item that is different from what you ordered, or an item is missing from your shipment, please contact us as soon as possible.

We will review the order and work with you to correct the issue. When the mistake is on our end, we will make reasonable efforts to provide the correct item or otherwise resolve the situation.

7. Exchanges

Because many of our products are unique collectibles or limited-quantity items, we generally do not offer direct exchanges.

If you would like a different item, you may need to return the original item in accordance with this policy and place a new order.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests received before an order has been shipped. However, once an order has shipped it may no longer be possible to cancel it, and the standard return policy may apply.

9. Collectibles and Item Condition

Many of the products we sell are collectibles, vintage items, previously owned items, or items that may show signs of age.

Where applicable, listings will include descriptions and photographs intended to accurately represent the item's condition.

Please carefully review the listing, photographs, condition description, and included components before purchasing.

Minor imperfections, manufacturing variations, age-related wear, storage wear, or other characteristics disclosed in the listing generally do not qualify an item for a return based on condition.

For particularly valuable or condition-sensitive collectibles, please contact us before purchasing if you have questions about the item's condition.

10. Refunds for Pre-Orders

Pre-order cancellation and refund terms may vary depending on the item and supplier.

Any special cancellation or refund terms for a pre-order will be stated on the applicable product listing.

11. Fraudulent or Abusive Returns

We reserve the right to refuse returns or refunds where there is evidence of fraud, abuse of the return process, intentional damage, item substitution, or other misuse of this policy.

For collectible items, returning a different item than the one originally purchased may constitute fraud and may be reported to the applicable payment provider or authorities when appropriate.

12. Questions

If you have questions about a return, refund, or an item you purchased, please contact us.